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Help Center

Warranty

AUZL.com offer Lifetime Warranty on cellphone spares,the others Warrenty one year

1. Does auzl.com check the product before shipping it to me?

Certainly. We have a professional quality control team. They will carefully check every item we receive from suppliers and manufacturers to avoid sending defective goods to our customers.If a defective item is found in our QC test, it will be returned to the supplier/factory. Don't worry about receiving defective goods, because we are committed to becoming a reliable and reliable seller in the international online shopping market.
 

2. Are Products Guaranteed / Is There A Warranty?
Yes, all the goods you buy from auzl.com are guaranteed to be of good quality and are exactly in line with the description on the website.
The factory supplying auzl.com is strictly evaluated by us, and we provide you with better consistency assurance due to our internal quality control team. We will carefully check the contents of all orders before sending them to our customers. You can be confident about auzl.Com, just like any Western retailer.
 

3. How long does it take for my order to be delivered after payment?
1). The processing time is usually 1-2 working days: during this period, we will carry out strict quality control tests and carefully pack.
2). Sometimes the items on your order are really hot commodities and may have been sold out at that time. We still need 1-2 days to get inventory again. In this case, the processing time is three working days.If you do not receive any confirmed freight within three days after payment, please contact our customer service. They will examine you.

 
4. What should I do if the goods are damaged?

Very rarely, rough handling by couriers can cause physical damage to your goods, such as broken screens.
If this happens, follow the following steps:
If possible, please complain directly to the delivery representative of the express company before signing and receiving the goods. They will advise you on the complaint procedure.
If you have signed the package, please take a photo showing the damage and contact the local office of the express/delivery company to make a complaint. They will have a complaint procedure for you to get compensation.
Next, please contact auzl.com immediately and provide a complete description/picture of your order number and the problem of damaged items. We will contact the express company from the end.
Once the courier company confirms the validity of the case, they will compensate auzl.com, and we will transfer the compensation to you. Compensation varies from case to case and from company to company. In some cases, you need to pay to send damaged items back to auzl.com so that we can send new works.
 

5. What should I do if something goes wrong after a period of time?
If you encounter quality problems during the warranty period, you can ask us. In addition to this situation, businesses are not responsible for product damage caused by customer misoperation or uncontrollable natural causes. Each product has a specific warranty period. If there is no description in the product list, please contact our customer service team.

In this case, please provide us with the following proof:
Photos of the front and back of the original auzl.com package
Photos or videos of defective items
Photographs, videos or screen shots showing faulty items

We usually provide you with a refund or send you a replacement immediately after the problem is confirmed and your order is returned.
Sometimes you may need to ship defective items back to us for free maintenance or new replacement services. Customers should pay the refund fee. auzl.com is responsible for arranging the re-shipment by air mail.

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